Solutions
Quality Management System (QMS)
Quality management systems focus on ensuring continuous improvement in product and service production and maintaining quality assurance of outputs in line with legal requirements.
QDMS enables organizations to manage all quality processes in an integrated structure, helping improve response speed, ensure quality standards, and support a company-wide quality culture across all stakeholders.
Core Capabilities of
Quality Management System
Manage quality processes through integrated modules that ensure standardization, control, and continuous improvement.
Customer Complaint and Process Management
Manage the full process from customer complaint entry to root cause analysis, action planning, execution, and complaint evaluation. Define approval flows for opening and closing complaints and adapt them based on different workplaces or structures.
Flexible and Configurable System Structure
Customize the system using parametric fields and flexible configurations. Define solution teams, add additional files to complaints, and adapt the system to your operational needs.
Root Cause and
CAPA Integration
Use different root cause analysis templates during complaint reviews and, when needed, connect complaints to CAPA processes. Ensure that actions continue through CAPA records for structured resolution.
Reporting and
Analysis Capabilities
View error types, nonconformity categories, and complaint distributions across departments, products, and categories through reports and charts. Use analysis tools such as Most Popular Analysis charts and customer-based report templates.
Communication and Notification Management
Report complaint results to customers via e-mail and SMS with web service support. Track instant status of actions and ensure all stakeholders are informed throughout the process.
Business Impact of Quality Management System
Ensure structured execution of quality processes while improving responsiveness, visibility, and overall quality performance.
Improved Customer Satisfaction
Systematically manage customer feedback and complaints to improve satisfaction levels and ensure faster and more accurate responses.
Standardized Quality Processes
Ensure that all quality processes operate under a consistent structure across the organization.
Integrated Process Management
Manage all quality modules in a connected solution map, ensuring processes work together in an integrated way.
Enhanced Supplier Quality
Use supplier evaluation modules to create approved supplier lists and improve supplier service quality.
Increased Operational Visibility
Track complaints, actions, and process performance through reports, charts, and real-time monitoring.
Stronger Quality Culture
Support the adoption of quality standards as a company-wide culture involving all stakeholders.
Modules Supporting Quality Operations
Manage different quality processes through specialized modules designed for
control, evaluation, and continuous improvement.
Follow periodic calibration and verification processes of devices, categorize them in a tree structure, and define responsible locations. Manage work orders, record measurement values, and receive automatic notifications before due dates. Generate reports such as planned jobs, work order details, and transaction reports. Control access with authorization and validate processes through confirmation flows.
Ready to Strengthen Your Quality Management Processes?
Discover how you can manage complaints, ensure compliance, evaluate suppliers, and drive
continuous improvement with a centralized quality management system.
Book A Free Demo
See how you can manage quality processes, track actions, and ensure compliance with a centralized quality management system. Here's what you'll gain:
A clear view of how to manage customer complaints from entry to root cause analysis, action planning, and resolution
How to structure corrective and preventive actions (CAPA) and track them across teams
Ways to manage audits, legal compliance requirements, and related actions in a controlled system
How to evaluate suppliers through surveys, scoring models, and approval processes
Real-time visibility into complaints, actions, and quality performance through reports and analysis
A structured approach to training, surveys, and continuous improvement processes across your organization
Please fill out the form below. A member of our team will contact you shortly to schedule your personalized demo.
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