Memorial Health Group: Bimser Synergy for 80% Faster and Fully Traceable Workflow Management Systems

Memorial Health Group was established in 2000 and has a leading position in the sector. As the first Turkish hospital to receive the JCI Accreditation Quality Certificate, Memorial offers world-class healthcare services. Memorial has 11 hospitals, 1 medical center and 1 wellness center in Istanbul, Ankara, Kayseri, Antalya, Diyarbakır and Romania. With specialized doctors and facilities equipped with modern medical technology, Memorial is the address of reliable healthcare services.

Memorial Health Group focused on the digital transformation process to increase integration in business solutions and introduced Bimser Synergy. This solution provided various advantages in business processes:

Productivity Increase: Bimser Synergy AI increased operational efficiency by automating business processes, thus enabling fast and effective service delivery.

Cost Reduction: Digitalization and automation reduced manual processes, resulting in cost savings and more efficient use of resources.

Decision Making and Approval Processes: The digital platform accelerated decision-making processes and increased transparency, contributing to faster and more accurate decisions.

Legal Compliance and Requirements: Bimser Synergy AI helped meet regulatory compliance standards with document management and process traceability.

Information and Document Management: Digitalization steps ensured secure storage of documents and traceability of processes. Significant improvements were made in data integrity and confidentiality.

These digital transformation projects have enabled Memorial Health Group to deliver its services more effectively. These advantages provided with the contributions of Bimser Synergy represent an important step in the group’s digital transformation journey.

Bimser Synergy AI enables you to establish the content and process relationship you need at the highest level, while helping you transfer your processes to the virtual environment, remove unnecessary approval waits and use your resources effectively. In doing so, it associates the processes with the documents that are the input or output of the processes, making it easier to be accessed quickly by the right people.

With Bimser Synergy, Memorial Health Group offered a solution that reduces the endless mail traffic in transactions requiring approval by ending the paper-based progress in business processes in various departments and different locations. In order to solve communication problems, especially between 11 hospitals and the head office, Natustech and its experienced consultants launched the Business Tracking System project. This system provided quick access to documents and facilitated the process of forwarding and finalizing requests to the relevant people. The project helped them optimize processes by making workflows more effective and increasing efficiency in corporate communication.

The benefits and results of the project were quite significant:

Technological Transition in Workflows: Memorial Health Group started to manage its business processes through a single workflow, thus eliminating inter-departmental phone, e-mail and meeting traffic.

Productivity Increase: Memorial Health Group prevented time losses due to communication and increased traceability by providing the convenience of advancing workflows with a single click. This change increased work efficiency.

Fast and Effective Demand Response: Memorial Health Group achieved an acceleration of up to 80% in the response time of requests in its processes. This allowed operations to move forward faster and more effectively.

Full Traceability and Reporting: Memorial Health Group achieved 100% traceability and ease of reporting. This enabled more transparent management of processes and strengthened decision-making processes.

These achievements are tangible results of the project that exceeded its expected goals.